Question 1

How can I order from Merovino?

Accepted Answer

You can conveniently order through our online shop. Add the desired products to your cart, enter your details and complete the order. Alternatively, you can also contact us by email to place an order or request an individual offer.

Question 2

Is there a minimum order value?

Accepted Answer

There is no minimum order value for orders. From an order value of 150 euros, shipping within Germany is also free. For larger order quantities, we are happy to create an individual offer for business customers.

Question 3

Do I receive an order confirmation?

Accepted Answer

Immediately after completing your order, you will receive an automatic order confirmation by email. It contains all the details of your order as well as information about payment and the expected delivery date.

Question 4

Can I change my order afterwards?

Accepted Answer

As long as your order has not yet been shipped, you can make changes. Please contact us as soon as possible by email at info@merovino.nl. After shipping, changes are unfortunately no longer possible.

Question 5

Which payment methods are accepted?

Accepted Answer

Currently we offer payment by bank transfer (prepayment). As soon as your payment has reached us, your order will be processed and shipped as quickly as possible.

Question 6

What are the bank details for the transfer?

Accepted Answer

You will receive the complete bank details in the order confirmation and on the invoice. Please be sure to state your order number as the payment reference so that we can allocate the payment quickly.

Question 7

When is my order shipped after payment?

Accepted Answer

As soon as your payment has arrived in our account, your order will be processed within 24 hours (on business days) and handed over to our shipping service provider.

Question 8

How quickly is my order delivered?

Accepted Answer

After receipt of payment, the delivery time is usually 24-48 hours. We deliver only within Germany. The exact delivery time depends on the destination and the availability of the products.

Question 9

How much are the shipping costs?

Accepted Answer

Within Germany, shipping costs amount to 5.90 euros. From an order value of 150 euros, we offer free shipping. We deliver only within Germany. You can find details on our shipping page.

Question 10

Can I track my shipment?

Accepted Answer

After shipping, you will receive a shipping confirmation with a tracking number by email. With this, you can track the current status of your shipment at any time with the shipping service provider (DHL or UPS).

Question 11

Are your products certified?

Accepted Answer

Our products are certified: they come from renowned manufacturers such as Carl Roth and meet the common quality and safety standards. Product-specific certificates and declarations of conformity can be made available on request.

Question 12

What do I do in case of a defective or incorrect delivery?

Accepted Answer

If you have received defective or incorrect goods, please contact us within 14 days of receipt. We will arrange a replacement or refund as quickly as possible. Please keep the original packaging for a possible return.

Question 13

Do you also offer custom-made products?

Accepted Answer

For certain products, we can offer custom-made products or individual solutions. Contact us with your specific requirements, and we will check the possibilities.

Question 14

Do you offer special B2B terms?

Accepted Answer

As a B2B retailer, we offer business customers attractive terms. These include volume discounts on request, personal contacts and individual offers. Register as a business customer to request your terms.

Question 15

How can I register as a B2B customer?

Accepted Answer

You can register for a business customer account on our B2B page. After reviewing your company details, you receive access to exclusive prices and terms. Activation usually takes place within 1-2 business days.

Question 16

Do I receive discounts as a business customer?

Accepted Answer

For larger order quantities, we are happy to calculate individual terms for business customers – simply send a non-binding inquiry. In addition, we regularly offer deals for our business customers.

Question 17

Can you create individual offers?

Accepted Answer

Of course. For larger projects or regular orders, we are happy to create an individual offer. Contact us with your requirements, and we will provide you with a tailored offer.

Frequently asked questions

Ordering

Payment

Shipping & Delivery

Products & Quality

B2B & Business Customers

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